Roadside Assistance

NEED ASSISTANCE NOW?

Request Now Download AAA Mobile App

Click here to submit your request online or get help directly through the AAA Mobile App.

Roadside Service Status Information

1-800-AAA-HELP (1-800-222-4357)

Italian Street with flowers and a cafe sign

The Best of Italy, the Amalfi Coast, and Sicily

PAYMENTS

Days Prior to Departure:Deposits:
120+ Days Prior to Departure$250 Non-Refundable Deposit for Rail & Sail Packages
91+ Days Prior to Departure$250 Non-Refundable Deposit for all packages including travel in Europe and Asia as well as any Rocky Mountaineer, Independent Rail Journeys or any custom rail package
61+ Days Prior to Departure$250 Non-Refundable Deposit for most North American Rail packages
1-60 Days Prior to DepartureFull Payment Due at Time of Booking

 

*Certain Rail Vacations may require a higher deposit which will be confirmed at the time of booking.

FINAL PAYMENT

Balance is due at 60 days prior to departure on all North American rail packages except select products. The balance is due at 90 days prior to departure on most other packages including Rocky Mountaineer. The balance is due 120 days prior to departure for any Rail & Sail program.

Railbookers Group accepts Visa, MasterCard, Discover Card and American Express. Your booking is not confirmed and payment is not deemed made until the deposit is received by Railbookers Group and you receive a confirmation invoice. Your payment signifies that you agree to these Terms and Conditions, which may be modified from time to time.

If you pay your deposit with a credit card, Railbookers Group will automatically charge the balance due on your final payment date to the same credit card used to make your deposit payment.

Bookings within 30 days of departure will be charged a $35 expedited mailing fee if paper documents are required. Any documents delivered outside of the USA will incur a minimum fee of $50. The actual cost will be advised at the time of booking.

BOOKING CHANGES AND CANCELLATIONS

To make a change or cancel your vacation, contact your travel agent or call Railbookers directly.

CHANGES

A fee of $25 per person (per change) as well as any increase in cost will be charged by Railbookers for any alteration or revision made to a reservation after deposit or payment is received. These changes include but are not limited to changing the date or time of service, changing a class of service, adding or removing activities or travellers, or any other change to an itinerary that was printed on the original invoice. Any revision made to a booking may result in the loss of the confirmed rail seat or Sleeping car accommodations. There is no refund permitted on rail tickets once they have been issued. Any physical rail tickets that have been issued may need to be returned at your expense using a traceable delivery service.

CANCELLATIONS AND CHANGES FOR ALL PACKAGES

Where a cancellation charge is applied, the balance of the booking will be returned to you in the form of a Future Travel Credit. The Future Travel Credit will be valid for 12 months from the date of issue.

CANCELLATION CHARGES FOR NORTH AMERICAN RAIL GATEWAY PROGRAMS:

Days Prior to Departure:Cancellation Terms:Cancellation Terms with purchase of Trip Protection:
60 Days and Earlier Prior to DepartureFull deposit paid to date issued as Future Travel CreditFull Trip Value Excluding Trip Protection Issued as Future Travel Credit
59-22 Days Prior to Departure25% Penalty
75% Issued as Future Travel Credit
Full Trip Value Excluding Trip Protection Issued as Future Travel Credit
21-8 Days Prior to Departure30% Penalty
70% Issued as Future Travel Credit
Full Trip Value Excluding Trip Protection Issued as Future Travel Credit UNTIL 12pm EST on the Business Day Prior to Departure
7-1 Days Prior to Departure50% Penalty
50% Issued as Future Travel Credit
Full Trip Value Excluding Trip Protection Issued as Future Travel Credit
Day of Departure100% Penalty100% Penalty after 12pm EST on the Business Day Prior to Departure

CANCELLATION CHARGES FOR RAIL & SAIL, ROCKY MOUNTAINEER, INDEPENDENT RAIL JOURNEYS, VENICE-SIMPLON-ORIENT-EXPRESS OR ANY CUSTOM RAIL PACKAGE:

Days Prior to Departure:Cancellation Terms:Cancellation Terms with purchase of Trip Protection:
90 Days and Earlier Prior to DepartureLoss of DepositFull Trip Value Excluding Trip Protection Issued as Future Travel Credit
61 Days or Fewer Prior to Departure100% PenaltyFull Trip Value Excluding Trip Protection Issued as Future Travel Credit UNTIL 12 PM EST on the Business Day Prior to Departure
After 12 PM EST on the Business Day Prior to Departure100% Penalty100% Penalty

 

Note: Certain arrangements may not be amended after they have been confirmed, and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements, in addition to the charge above. There is no refund permitted on rail tickets once they have been issued.

*Additional restrictions may apply for any rail vacations that include Cruises, Belmond, Rocky Mountaineer, Golden Eagle Luxury Trains, Journey Beyond Rail Expeditions, The Blue Train, El Transcantábrico, Tsars Gold, or other luxury trains.